Front Desk Agent FT Associate - Bilingual Preferred

One Ocean Resort & Spa; Lakeway (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

One Ocean Resort & Spa in Lakeway, Texas, is seeking a Front Desk Agent FT Associate with bilingual preference to warmly welcome guests and handle check-ins/outs. The role includes pre-registration support, reservation management, and accurate charge posting, all while maintaining a professional, guest-focused approach.

The position requires strong work ethic, teamwork, and flexibility for varying shifts including nights and holidays. Join a team dedicated to creating memorable guest experiences.

Qualifications

• Greet guests and check-in/check-out promptly and professionally.
• Cash handling, including processing payments and making change accurately.
• Ability to work as part of a team to deliver great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle them, and take same-day reservations.

Skills

Customer service

Team player

Bilingual preferred

Cash handling

Tools

Front Office software

Job description

Front Desk Agent FT Associate - Bilingual Preferred

#26-3171

Lakeway, Texas, United States

Location Description

1943 Medical Drive

Lakeway, Texas 78734

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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