Front Desk Agent FT Associate - Bilingual Preferred

Pier House; Lakeway (TX); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Pier House in Lakeway, Texas is seeking a Front Desk Agent (FT Associate) with bilingual preference. You will greet guests, handle check-ins/outs, assist with reservations, and ensure accurate cash handling and charge postings.

The role requires familiarity with front office procedures and the ability to work varied shifts, including nights, weekends, and holidays. We are looking for a team player with a strong work ethic who can provide excellent guest experiences at a busy hotel.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Know hotel rates, discounts, and how to handle each.
• Ability to take reservations quickly and follow cancellation procedures.

Responsabilités

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know where to post all charges.
• Manage cash handling, including receiving payments and making change.

Connaissances

Customer service

Cash handling

Reservations knowledge

Description du poste

Front Desk Agent FT Associate - Bilingual Preferred

#26-3171

Lakeway, Texas, United States

Location Description

1943 Medical Drive

Lakeway, Texas 78734

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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