Front Desk Agent FT Associate - Bilingual Preferred

Murrieta Hot Springs Resort; Lakeway (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Murrieta Hot Springs Resort in Lakeway, Texas, seeks a Full-time Front Desk Agent Associate. You will greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed.

The role requires accuracy in posting charges, cash handling, and working knowledge of the front desk system. Bilingual preferred to enhance guest experiences; candidates should enjoy teamwork and delivering memorable service.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player with guests in mind.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Bilingual (preferred)

Customer service

Job description

Front Desk Agent FT Associate - Bilingual Preferred

Lakeway, Texas, United States

Location Description

1943 Medical Drive

Lakeway, Texas 78734

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time