Bilingual Front Desk Agent — Guest Experience Lead

One Ocean Resort & Spa; Lakeway (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

One Ocean Resort & Spa in Lakeway, Texas, is seeking a Front Desk Agent FT Associate with bilingual preference to warmly welcome guests and handle check-ins/outs. The role includes pre-registration support, reservation management, and accurate charge posting, all while maintaining a professional, guest-focused approach.

The position requires strong work ethic, teamwork, and flexibility for varying shifts including nights and holidays. Join a team dedicated to creating memorable guest experiences.

Qualifications

• Greet guests and check-in/check-out promptly and professionally.
• Cash handling, including processing payments and making change accurately.
• Ability to work as part of a team to deliver great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle them, and take same-day reservations.

Skills

Customer service

Team player

Bilingual preferred

Cash handling

Tools

Front Office software

Job description

One Ocean Resort & Spa in Lakeway, Texas, is seeking a Front Desk Agent FT Associate with bilingual preference to warmly welcome guests and handle check-ins/outs. The role includes pre-registration support, reservation management, and accurate charge posting, all while maintaining a professional, guest-focused approach.

The position requires strong work ethic, teamwork, and flexibility for varying shifts including nights and holidays. Join a team dedicated to creating memorable guest experiences.