Guest Experience Specialist - Front Desk (Bilingual)

Murrieta Hot Springs Resort; Lakeway (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Murrieta Hot Springs Resort in Lakeway, Texas, seeks a Full-time Front Desk Agent Associate. You will greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed.

The role requires accuracy in posting charges, cash handling, and working knowledge of the front desk system. Bilingual preferred to enhance guest experiences; candidates should enjoy teamwork and delivering memorable service.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player with guests in mind.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Bilingual (preferred)

Customer service

Job description

Murrieta Hot Springs Resort in Lakeway, Texas, seeks a Full-time Front Desk Agent Associate. You will greet guests, check them in and out promptly, assist with pre-registration, and help block reservations when needed.

The role requires accuracy in posting charges, cash handling, and working knowledge of the front desk system. Bilingual preferred to enhance guest experiences; candidates should enjoy teamwork and delivering memorable service.