Front Desk Agent FT Associate - Bilingual Preferred

Bardessono; Lakeway (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Bardessono is seeking a Front Desk Agent FT Associate (bilingual preferred) to warmly welcome guests at Lakeway, Texas. You will manage check-ins and outs, assist with pre-registration, and ensure accurate posting of charges while maintaining knowledge of reservations and room blocks.

The role requires a strong work ethic, willingness to work varied shifts including nights and weekends, and a collaborative spirit focused on delivering exceptional guest experiences.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle cash and card transactions accurately.
• Willingness to work nights, weekends, and holidays.
• Team-oriented with a proactive attitude.

Responsibilities

• Greet and check guests in/out promptly and professionally; assist in pre-registration and blocking reservations as needed.
• Post all charges promptly and accurately to guest folios.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them; understand same-day reservations, cancellations, and relocation procedures.

Skills

Guest service

Team player

Flexibility

Bilingual (Preferred)

Cash handling

Job description

Front Desk Agent FT Associate - Bilingual Preferred

#26-3171

Lakeway, Texas, United States

Location Description

1943 Medical Drive

Lakeway, Texas 78734

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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