Bilingual Front Desk Specialist - Guest Experience (FT)

Pier House; Lakeway (TX); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Pier House in Lakeway, Texas is seeking a Front Desk Agent (FT Associate) with bilingual preference. You will greet guests, handle check-ins/outs, assist with reservations, and ensure accurate cash handling and charge postings.

The role requires familiarity with front office procedures and the ability to work varied shifts, including nights, weekends, and holidays. We are looking for a team player with a strong work ethic who can provide excellent guest experiences at a busy hotel.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Know hotel rates, discounts, and how to handle each.
• Ability to take reservations quickly and follow cancellation procedures.

Responsabilités

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know where to post all charges.
• Manage cash handling, including receiving payments and making change.

Connaissances

Customer service

Cash handling

Reservations knowledge

Description du poste

Pier House in Lakeway, Texas is seeking a Front Desk Agent (FT Associate) with bilingual preference. You will greet guests, handle check-ins/outs, assist with reservations, and ensure accurate cash handling and charge postings.

The role requires familiarity with front office procedures and the ability to work varied shifts, including nights, weekends, and holidays. We are looking for a team player with a strong work ethic who can provide excellent guest experiences at a busy hotel.