Guest Experience Agent — Front Desk & Concierge

TPG Hotels & Resorts; Rhode Island; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels & Resorts seeks a Front Desk Agent who will be the first point of contact for guests, providing excellent customer service and managing administrative tasks. Responsibilities include welcoming guests, handling payments, and managing reservations.

The ideal candidate should possess a high school diploma, with strong guest service orientation and communication skills. Full-time benefits include health insurance, a retirement plan, and hotel discounts. The position is located in Rhode Island, United States.

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Basic accounting skills preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Greet and assist guests during check-in.
• Handle check-out procedures and process payments.
• Answer phone calls and respond to emails professionally.
• Manage room reservations and maintain systems.
• Assist guests with various requests and complaints.
• Perform administrative duties at the front desk.
• Monitor access to the premises for security.
• Handle cash transactions accurately.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Time management skills

Proficiency with office equipment

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts seeks a Front Desk Agent who will be the first point of contact for guests, providing excellent customer service and managing administrative tasks. Responsibilities include welcoming guests, handling payments, and managing reservations.

The ideal candidate should possess a high school diploma, with strong guest service orientation and communication skills. Full-time benefits include health insurance, a retirement plan, and hotel discounts. The position is located in Rhode Island, United States.