Guest Experience Specialist | Front Desk & Reservations

TPG Hotels & Resorts; Dedham (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Plan with company match

Paid Time Off and Holidays

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet guests, assist with check-in/out, answer inquiries, and coordinate with departments to ensure a smooth stay.

The role requires strong communication, a guest-service mindset, basic accounting skills, and the ability to multitask in a fast-paced hotel environment. We offer supportive team, benefits, and hotel discounts.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and communication skills.
• Basic accounting skills and familiarity with hospitality practices.

Responsibilities

• Greet guests and assist with check-in/check-out, verify reservations, and share facility information.
• Handle check-out, process payments, and issue receipts with clean billing accuracy.
• Answer calls and emails, direct inquiries, and provide timely assistance.

Skills

Guest service orientation

Basic accounting skills

Excellent communication

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet guests, assist with check-in/out, answer inquiries, and coordinate with departments to ensure a smooth stay.

The role requires strong communication, a guest-service mindset, basic accounting skills, and the ability to multitask in a fast-paced hotel environment. We offer supportive team, benefits, and hotel discounts.