Guest Services Front Desk - Hotel Discounts & Benefits

TPG Hotels & Resorts; Montgomery, Northern (AL, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Accounts

401(k) Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests, providing warm, professional service and managing administrative tasks. You will assist with check-in/check-out, handle payments, and coordinate with housekeeping and management to ensure guest satisfaction.

Candidates should demonstrate strong guest service orientation, basic accounting, and excellent communication skills.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Responsibilities

• Greet and check-in guests, verify reservations and inform about services, amenities and policies.
• Handle check-out, process payments, and issue invoices or receipts with accurate billing.
• Answer calls, direct inquiries to the right department, and respond to emails promptly.
• Manage room/service reservations and maintain up-to-date data in the reservation system.
• Assist guests with requests, address complaints, and provide local recommendations.

Skills

Guest service orientation

Basic accounting skills

Professional communication

Time management

Cash handling

Education

High school education

Tools

Calculator

Phone

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to be the first point of contact for guests, providing warm, professional service and managing administrative tasks. You will assist with check-in/check-out, handle payments, and coordinate with housekeeping and management to ensure guest satisfaction.

Candidates should demonstrate strong guest service orientation, basic accounting, and excellent communication skills.