Guest Experience Specialist - Front Desk & Concierge

TPG Hotels & Resorts; Alexandria (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability Insurance

Life Insurance

FSAs

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, manage reservations and answer inquiries with a high level of service. You will handle check-ins/outs, process payments and coordinate with housekeeping and management to ensure a smooth guest experience.

The role requires strong communication, basic accounting skills, and the ability to multitask in a busy hotel environment. This is a full-time on-site position with competitive hotel discounts.

Qualifications

• Must have high school education or equivalent.
• Strong guest service orientation and communication skills.
• Proficiency with basic office equipment (computer, calculator, phone).
• Able to remain calm and professional under pressure.

Responsibilities

• Greet guests and assist with check-in, verify reservations and provide facility information.
• Handle check-out, process payments and issue receipts.
• Answer phone and email inquiries and direct to appropriate departments.

Skills

Guest service

Communication

Time management

Calm under pressure

Attention to detail

Education

High school education or equivalent

Tools

Computer

Calculator

Phone

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to welcome guests, manage reservations and answer inquiries with a high level of service. You will handle check-ins/outs, process payments and coordinate with housekeeping and management to ensure a smooth guest experience.

The role requires strong communication, basic accounting skills, and the ability to multitask in a busy hotel environment. This is a full-time on-site position with competitive hotel discounts.