Guest Experience Concierge — Front Desk

TPG Hotels and Resorts; Saunderstown (RI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off and Vacations

Hotel discounts

Job summary

TPG Hotels and Resorts in Saunderstown, Rhode Island, is hiring a Front Desk Agent to be the first point of contact for guests. Responsibilities include greeting guests, managing reservations, and ensuring a smooth check-in and check-out process.

The ideal candidate will possess strong customer service skills, basic accounting knowledge, and excellent communication abilities. Join our team and enjoy benefits like health insurance, a 401(k) plan, and hotel discounts!

Qualifications

• Ability to operate office equipment such as computers and phones.
• Calm and professional under pressure.
• Organizational skills and efficiency.

Responsibilities

• Greet and check in guests professionally.
• Handle check-out and payment processing accurately.
• Manage reservations and respond to inquiries.
• Assist guests with needs and concerns.
• Perform various administrative tasks at the front desk.
• Ensure security and access control.
• Participate in emergency response when necessary.

Skills

Customer service orientation

Basic accounting skills

Communication skills

Time management skills

Education

High school education or equivalent

Job description

TPG Hotels and Resorts in Saunderstown, Rhode Island, is hiring a Front Desk Agent to be the first point of contact for guests. Responsibilities include greeting guests, managing reservations, and ensuring a smooth check-in and check-out process.

The ideal candidate will possess strong customer service skills, basic accounting knowledge, and excellent communication abilities. Join our team and enjoy benefits like health insurance, a 401(k) plan, and hotel discounts!