Front Desk & Guest Experience Specialist

TPG Hotels and Resorts; Warner Robins (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

401(k) Retirement Plan with company-mt

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet arrivals, verify reservations, and provide information about services and policies.

Responsibilities include check-out processing, payments, answering calls, managing reservations, assisting guests with requests, and collaborating with other departments to ensure smooth operations and a welcoming experience.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and basic accounting skills.
• Familiarity with hospitality industry practices.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and time management skills.

Responsibilities

• Greet guests, verify reservations, and explain services, amenities, and policies.
• Process check-out, handle payments, and issue receipts; ensure billing accuracy.
• Answer calls, direct inquiries to the right department, and respond to emails promptly.
• Manage room/service reservations, cancellations, and modifications.
• Assist guests with requests and resolve complaints in a courteous manner.
• Perform administrative duties, manage mail, visitor log, and organize files.
• Monitor access to the premises and issue visitor badges; coordinate with security.
• Handle cash transactions and reconcile at end of shift.
• Balance multiple tasks while attending to guests and inquiries.
• Coordinate with housekeeping, maintenance, and management to ensure smooth operations.
• Follow emergency procedures and assist guests and staff as needed.

Skills

Guest service

Communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Reservation system

Phone system

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will greet arrivals, verify reservations, and provide information about services and policies.

Responsibilities include check-out processing, payments, answering calls, managing reservations, assisting guests with requests, and collaborating with other departments to ensure smooth operations and a welcoming experience.