Guest Experience Lead – Front Desk

Porter Square Hotel LLC; Cambridge (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Salary: $17–$20/h

3 weeks paid time off

PTO rollover 40 hours

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match 100% up to 4%

Paid holidays

MBTA pass

Job summary

Porter Square Hotel LLC in Cambridge, MA is seeking a Front Desk Agent to manage check-in/check-out, handle reservations, and ensure exceptional guest service. The role reports to the Front Office Manager/Operations Manager and offers a range of benefits.

You will work in a dynamic hotel environment, assisting guests with inquiries, coordinating with other departments, and maintaining accurate records and communications throughout shifts.

Qualifications

• Minimum 2 years of customer service or hospitality experience.
• Ability to work effectively in a team.
• Must be alert, punctual and maintain excellent attendance.
• Strong math and computer skills required.

Responsibilities

• Check-in and check-out guests and handle guest information.
• Manage reservations, inquiries, cancellations, and amendments.
• Ensure guest satisfaction and uphold high service standards.
• Respond to guest questions regarding services, directions, and transportation.

Skills

Customer service

Hospitality

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Porter Square Hotel LLC in Cambridge, MA is seeking a Front Desk Agent to manage check-in/check-out, handle reservations, and ensure exceptional guest service. The role reports to the Front Office Manager/Operations Manager and offers a range of benefits.

You will work in a dynamic hotel environment, assisting guests with inquiries, coordinating with other departments, and maintaining accurate records and communications throughout shifts.