Guest Experience Agent — Boutique Hotel Front Desk

Hotel 1868 LLC; Cambridge (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

3 weeks PTO per year

PTO rollover 40 hours

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match up to 4%

Paid holidays

MBTA pass

Job summary

Porter Square Hotel in Cambridge, MA is seeking a Front Desk Agent to manage check-ins/outs, reservations, and guest needs with a focus on service quality. You will interact with guests, answer inquiries, and coordinate with management to ensure smooth operations.

The role requires at least 2 years in hospitality or customer service, teamwork, strong attendance, and physical ability for routine tasks, with a comprehensive knowledge of guest relations and safety regulations. Benefits are provided.

Qualifications

• Minimum of 2 years customer service or hospitality role in hotel or restaurant.
• Must have the ability to work as a team and treat others with respect.
• Must remain awake and alert during entirety of shift.
• Must maintain excellent attendance and punctuality record.
• Minimum lifting, pushing, and pulling of 30 pounds.

Responsibilities

• Check-in and check-out guests, keeping their information confidential.
• Handle all reservation inquiries, cancellations, and amendments.
• Ensure guest satisfaction and uphold the highest quality of guest service.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest.
• Ability to follow shift checklist and accurately record notes throughout your shift.
• Review VIP reservations for incoming and in-house guests.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Accurately perform all cash handling and safety deposit box procedures.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Education

High school diploma

Tools

RoomMaster training

Job description

Porter Square Hotel in Cambridge, MA is seeking a Front Desk Agent to manage check-ins/outs, reservations, and guest needs with a focus on service quality. You will interact with guests, answer inquiries, and coordinate with management to ensure smooth operations.

The role requires at least 2 years in hospitality or customer service, teamwork, strong attendance, and physical ability for routine tasks, with a comprehensive knowledge of guest relations and safety regulations. Benefits are provided.