Guest Services Agent — Creative Front Desk Expert

Omni Hotels & Resorts; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance and 401(k) match

Complimentary meals

Paid time off after 90 days

Discounted associate rates

Job summary

Omni Boston Hotel at the Seaport is seeking an Ideal Services Agent to manage incoming guest communications and provide courteous, professional service per Omni Standards. You’ll handle guest needs and protect confidential information, using Opera and other front office systems.

The role requires strong communication, computer and organizational skills, with shifts including weekends/holidays. Starting pay is $23.07/hour, rising after 6 months and after one year.

Qualifications

• Prior customer service experience required, PBX/Operator experience preferred.
• Must have strong communication, computer, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate both verbal and written in English with guests and colleagues.
• Stand, walk, or sit for extended periods; flexible shifts including weekends/holidays.

Responsibilities

• Be familiar with guest scenarios and follow-up on all requests and concerns; follow service recovery process.
• Protect confidential guest information and key access per SOPs.
• Utilize phone, radios and alarm systems in the Ideal Services area.
• Maintain 4-Star/4-Diamond Standards of guest service.
• Answer and direct phone calls to appropriate personnel.
• Be familiar with systems and equipment related to Ideal Services (Opera, Alice, Symphony POS, Synergy, SALTO).
• Attend required department trainings and meetings.
• Perform other duties as required by management.

Skills

Customer service

PBX/Operator experience

Strong communication

Computer skills

Organizational skills

English proficiency

Tools

Opera

Alice

Symphony POS

Synergy

SALTO

Job description

Omni Boston Hotel at the Seaport is seeking an Ideal Services Agent to manage incoming guest communications and provide courteous, professional service per Omni Standards. You’ll handle guest needs and protect confidential information, using Opera and other front office systems.

The role requires strong communication, computer and organizational skills, with shifts including weekends/holidays. Starting pay is $23.07/hour, rising after 6 months and after one year.