Front Desk Agent

Fairmont Hotels & Resorts; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Job summary

Fairmont Copley Plaza in Boston is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, and respond to guest needs with professionalism. You will assist with questions, prepare daily reports, and ensure room accounts are accurate under hotel policy.

Strong communication and guest services skills are essential in this busy frontline role. This hourly front desk position requires flexibility to work AM, PM, and overnight shifts, with a focus on delivering a welcoming guest

Qualifications

• Experience in a hotel or related field preferred.
• High school diploma required; college degree preferred.
• Strong communication and guest service skills required.

Responsibilities

• Greet guests warmly and check them in and out according to hotel standards.
• Assist guests with questions and requests and maintain a consistently welcoming attitude.
• Prepare daily reports and ensure guest room accounts are accurate and compliant with policies.

Skills

Communication skills

Guest service

Multi-tasking

Education

High school diploma

College degree

Tools

Opera

PBX system

Credit card terminal

Printer/Copier/Fax

Energy management systems

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

The primary responsibility of the Front Desk Agent is to warmly greet, welcome, and check guests in and out of the hotel while anticipating and responding to guest needs in accordance with Fairmont Copley Plaza standards. Front Desk Agents are expected to maintain a consistently welcoming attitude, assist with guest questions and requests, prepare daily reports, and ensure all guest room accounts are accurate and compliant with hotel policies and procedures.

Qualifications

EDUCATION:

• Experience in a hotel or related field preferred.
• High school diploma required and college degree preferred.

Tools And Equipment

• Calculator
• PC
• PBX system
• Emergency systems
• Telephone
• Energy management systems
• Pay TV system
• Opera
• Printer/Copier/Fax
• Credit card approval machine

Physical Requirements

• Long hours sometimes may be required.
• Ability to stand for 8 hour shift.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Availability to work all hours. AM, MID, PM and overnight shifts.

Mental Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must have strong communication skills.

Additional Information

The hourly start rate is USD $26.98