Guest Experience Agent — Front Desk

Highgate Hotels, LP; Vacaville (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities

Job summary

Highgate Hotels in Vacaville is seeking a Front Desk Agent to deliver attentive and courteous service from check-in to checkout. You will assist guests with inquiries, handle reservations, and promote hotel programs in a fast-paced environment.

The role requires strong communication, cash handling, and computer skills, with a focus on accuracy, guest satisfaction, and teamwork. A professional appearance and regular attendance are essential.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks.
• Maintain regular attendance and professional appearance.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Balance and prepare shift closing paperwork.
• Operate the Front Desk computer system.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Maintain promotions and guest programs.
• Maintain a clean work area and assist with safe deposit boxes.

Skills

Customer Service

Communication

Multitasking

Computer literacy

Attendance

Education

High School diploma

College coursework helpful

Tools

Front Desk software

Job description

Highgate Hotels in Vacaville is seeking a Front Desk Agent to deliver attentive and courteous service from check-in to checkout. You will assist guests with inquiries, handle reservations, and promote hotel programs in a fast-paced environment.

The role requires strong communication, cash handling, and computer skills, with a focus on accuracy, guest satisfaction, and teamwork. A professional appearance and regular attendance are essential.