Front Desk Guest Concierge

Highgate; Vacaville (CA); On-site; USD 46,838,000 - 49,594,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Matching

Paid holidays

Paid vacation

Paid sick leave

Employee Assistance Program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels in Vacaville is seeking a Front Office Agent to deliver attentive service during check-in, stay, and checkout while maximizing occupancy and revenue. You will answer guest inquiries, manage reservations, and handle payments with a courteous, professional approach.

Responsibilities include operating the Front Desk computer system, balancing shift paperwork, and maintaining promotional knowledge. Competitive benefits accompany this hourly role.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Ability to multitask and meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and complete shift tasks.
• Balance and prepare closing paperwork per hotel standards.
• Maintain clean work area and assist guests with services.

Skills

Guest Services

Communication

Multitasking

Cash Handling

Education

High School diploma or equivalent

College coursework helpful

Tools

Computer experience

Job description

Highgate Hotels in Vacaville is seeking a Front Office Agent to deliver attentive service during check-in, stay, and checkout while maximizing occupancy and revenue. You will answer guest inquiries, manage reservations, and handle payments with a courteous, professional approach.

Responsibilities include operating the Front Desk computer system, balancing shift paperwork, and maintaining promotional knowledge. Competitive benefits accompany this hourly role.