Guest Experience Specialist - Front Desk

Highgate; Las Vegas (NV); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Highgate Hotels in Las Vegas is seeking a Guest Service Agent to provide attentive, courteous and efficient service to guests during check-in, during their stay, and at checkout while helping maximize room revenue and occupancy.

Responsibilities include greeting guests, answering questions about services and hours, operating the PBX console and front desk systems, processing logs and messages, and balancing shift paperwork with a warm, professional demeanor.

Qualifications

• High School diploma or equivalent is required.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Greet and welcome guests at the Front Desk per standards.
• Answer guest inquiries about services and hours of operation.
• Balance and prepare shift paperwork per hotel standards.
• Operate the PBX console and front desk systems.
• Maintain a warm and friendly demeanor while assisting guests.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels in Las Vegas is seeking a Guest Service Agent to provide attentive, courteous and efficient service to guests during check-in, during their stay, and at checkout while helping maximize room revenue and occupancy.

Responsibilities include greeting guests, answering questions about services and hours, operating the PBX console and front desk systems, processing logs and messages, and balancing shift paperwork with a warm, professional demeanor.