Guest Experience Specialist — Front Desk & Reservations

esacareers; Pennsylvania; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, assist with check-in/check-out, answer phones, and collect payments in line with company guidelines. The role requires maintaining front desk paperwork and ensuring safety and security standards are followed.

GSRs promote ESA’s service culture, resolve guest issues through Make it Right, and uphold cleanliness and organization across hotel areas. Excellent English communication is essential.

Qualifications

• Requires basic English communication skills to interact with guests and staff.
• Experience with front desk operations and guest check-in/check-out processes.
• Familiarity with cash handling, payments, and city ledger accounts is a plus.

Responsibilities

• Welcome guests and assist with needs and requests.
• Answer phones, handle reservations, registrations, and departures.
• Process payments and maintain accurate cash and accounts at the front desk.
• Promote ESA's service culture and resolve guest issues using Make it Right.
• Keep front desk, lobby, and common areas organized and clean.

Skills

English proficiency

PMS system experience

Safety compliance

Guest services

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, assist with check-in/check-out, answer phones, and collect payments in line with company guidelines. The role requires maintaining front desk paperwork and ensuring safety and security standards are followed.

GSRs promote ESA’s service culture, resolve guest issues through Make it Right, and uphold cleanliness and organization across hotel areas. Excellent English communication is essential.