Guest Experience Agent - Front Desk

Hilton; Glen Hill (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register them, and ensure a smooth check-out experience. You will input guest information, assign rooms, and manage payments with accuracy, always delivering courteous service.

This role requires clear English communication, professional demeanor, and the ability to handle multiple tasks in a 24/7 hotel environment. Training provided; benefits include room discounts and more.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Strong numerical accuracy with calculator.
• Excellent verbal and written English communication.
• Ability to input information into a computer system.
• Ability to handle cash and balance the house bank.

Responsibilities

• Greet guests and register them promptly.
• Input and retrieve guest information for check-in.
• Assign rooms based on guest needs and rate.
• Code electronic keys and coupons as needed.
• Answer phones with clear English and convey messages.
• Close guest accounts at checkout and resolve issues.
• Maintain a neat front desk area and adhere to safety procedures.

Skills

Customer service

English communication

Cash handling

Computer input

Education

High school diploma

Tools

Calculator

Computer system

Credit card processing

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register them, and ensure a smooth check-out experience. You will input guest information, assign rooms, and manage payments with accuracy, always delivering courteous service.

This role requires clear English communication, professional demeanor, and the ability to handle multiple tasks in a 24/7 hotel environment. Training provided; benefits include room discounts and more.