Front Desk Guest Experience Specialist

Driftwood Hospitality Management

Milpitas (CA)

On-site

USD 25,000 - 34,000

Full time

4 hours ago

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Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a courteous Front Desk Associate to warmly greet guests, register arrivals, post charges, and ensure a memorable stay. You will assist guests with checkout, answer inquiries, and coordinate with hotel departments to resolve issues while maintaining the property’s high standards.

The role requires a friendly, professional demeanor, basic computer skills, accurate cash handling, and clear English communication.

Qualifications

High school diploma preferred; combination acceptable.
Prior hospitality experience preferred, but not required.
Strong math and calculator use skills for calculations.
Excellent English communication, written and spoken.
Ability to input information using a computer system.
Good listening and customer relation skills.

Responsibilities

Greet guests with a friendly welcome and assist with check-in/check-out.
Record guest data, post charges, and balance house accounts.
Handle cash, vouchers, and payments; code keys and coupons.
Answer phone calls and relay messages; assist guests with inquiries.
Resolve guest issues with supervisor guidance; maintain calm during busy periods.
Maintain neat work area and adhere to safety and security procedures.