Guest Experience Concierge — Front Desk

Driftwood Hospitality Management; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure a seamless check-out process. You will update guest records, process payments, and provide accurate information on local attractions and hotel services.

The role requires courteous, English-speaking communication and the ability to operate a front desk computer system. The position supports 24/7 hotel operations; shifts may vary to meet guest needs, including evenings, weekends, and

Qualifications

• High school education or equivalent; HS diploma preferred.
• Experience in hospitality is preferred but not required.
• Ability to perform calculator-based, moderately complex calculations.

Responsibilities

• Greet guests and register them in the system with courtesy.
• Input room data, code keys, certificates, and coupons; balance billing.
• Handle payments and balance the house bank; post charges to guest accounts.

Skills

English communication

Data entry

Customer service

Education

High school diploma preferred

Equivalent education/experience

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and ensure a seamless check-out process. You will update guest records, process payments, and provide accurate information on local attractions and hotel services.

The role requires courteous, English-speaking communication and the ability to operate a front desk computer system. The position supports 24/7 hotel operations; shifts may vary to meet guest needs, including evenings, weekends, and