Guest Experience Agent

Tru Jacksonville South Mandarin; Plummers (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks an attentive Front Desk Associate to greet guests, register arrivals, and manage checkout while ensuring a high level of service. You will handle payments, balance the cash drawer, and provide information about local attractions.

The role requires friendly communication and the ability to resolve guest concerns calmly. Shifts vary due to 24/7 hotel operations; prior hospitality experience is preferred.

Qualifications

• Provide friendly, prompt service to guests and handle requests with tact.
• Demonstrate clear English communication, both verbal and written.
• Handle guest check-in/check-out accurately and process payments.
• Maintain accurate records and balance house accounts as required.

Responsibilities

• Greet guests and register them efficiently.
• Code electronic keys and process room charges.
• Verify and imprint credit cards for authorization.
• Answer phones using clear English communication and route messages.
• Assist guests with local information and hotel policies.
• Close guest accounts at checkout and ensure guest satisfaction.
• Handle complaints professionally and resolve issues per guidelines.

Skills

Customer service

English communication

Cash handling

Computer literacy

Education

High school diploma preferred

Tools

POS system

Credit card processing

Job description

Driftwood Hospitality Management seeks an attentive Front Desk Associate to greet guests, register arrivals, and manage checkout while ensuring a high level of service. You will handle payments, balance the cash drawer, and provide information about local attractions.

The role requires friendly communication and the ability to resolve guest concerns calmly. Shifts vary due to 24/7 hotel operations; prior hospitality experience is preferred.