Guest Experience Concierge

Nashville-Hotel-Preston; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, close out guest accounts, and ensure a superior stay. You will input data into the hotel computer system, verify cards for authorization, process payments, and answer phones in a courteous manner.

The role requires strong English communication, basic math, and a customer‑oriented attitude. Flexible shifts and a focus on guest satisfaction are expected.

Qualifications

• High school diploma preferred.
• Ability to read, listen, and communicate effectively in English.
• Prior hospitality experience preferred.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Register guests and complete check-in/out processes.
• Input guest information and room details into the computer system.

Skills

Customer service

English communication

Attention to detail

Calculations

Multitasking

Teamwork

Education

High school diploma

Tools

Point‑of‑sale system

Computer system

Electronic payment handling

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, close out guest accounts, and ensure a superior stay. You will input data into the hotel computer system, verify cards for authorization, process payments, and answer phones in a courteous manner.

The role requires strong English communication, basic math, and a customer‑oriented attitude. Flexible shifts and a focus on guest satisfaction are expected.