Guest Experience Associate — Front Desk

Driftwood Hospitality Management; Tallahassee (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a front desk associate to greet guests, register them, and ensure an exceptional stay. You will handle payments, verify information, and provide prompt, courteous service to guests throughout their visit.

The role requires strong communication in English, basic calculator skills, and the ability to work in a fast-paced hotel environment. This on-site position offers competitive benefits and a collaborative team culture.

Qualifications

• High school diploma or equivalent; preferred.
• Hospitality experience preferred, but not required.
• Ability to use a calculator for moderately complex calculations.
• Excellent English reading and writing abilities.
• Strong customer service and communication skills.

Responsibilities

• Greet guests warmly and register them promptly.
• Input guest data, verify information, and assign rooms.
• Process payments, balance house accounts, and handle cash.
• Answer phone calls with clear English, relay messages.
• Address guest questions, resolve issues, and escalate when needed.
• Maintain a neat front desk and operate the computer system.
• Follow safety, security, and company policies at all times.
• Assist other front desk staff as needed.

Skills

Customer service

English communication

Problem solving

Multitasking

Cash handling

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a front desk associate to greet guests, register them, and ensure an exceptional stay. You will handle payments, verify information, and provide prompt, courteous service to guests throughout their visit.

The role requires strong communication in English, basic calculator skills, and the ability to work in a fast-paced hotel environment. This on-site position offers competitive benefits and a collaborative team culture.