Guest Services Agent — Front Desk

Driftwood Hospitality Management; Appleton (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Room Discounts

Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to greet guests, register arrivals, and ensure an exceptional stay in line with the property’s high service standards. The role requires weekend availability and AM/PM flexibility, with strong communication and cash handling skills, plus the ability to navigate computer systems to post charges and close guest accounts at checkout.

You will answer phones, provide local information, and resolve guest requests

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to use a calculator for moderately complex math.
• Ability to effectively deal with customers with patience and diplomacy.
• Strong English reading/writing and speaking skills.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe emergencies.

Responsibilities

• Greet customers with a friendly welcome and provide information about outlets and local attractions.
• Complete the registration process and assign rooms according to guest needs; code keys and coupons as needed.
• Handle payments, post charges, and balance the house bank; manage vouchers and travelers’ checks.
• Answer phones promptly and relay messages; retrieve mail and packages as requested.
• Close guest accounts at checkout and resolve guest issues in line with guidelines.
• Maintain safety procedures and keep front desk area neat; assist other team members as needed.

Skills

Customer service

Communication

Patience

English proficiency

Cash handling

Computer literacy

Education

High school diploma

Tools

Calculator

Front desk computer system

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to greet guests, register arrivals, and ensure an exceptional stay in line with the property’s high service standards. The role requires weekend availability and AM/PM flexibility, with strong communication and cash handling skills, plus the ability to navigate computer systems to post charges and close guest accounts at checkout.

You will answer phones, provide local information, and resolve guest requests