Guest Experience Agent - Front Desk

Tru by Hilton Jacksonville South Mandarin; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to greet guests, register arrivals, and ensure a smooth checkout while upholding the hotel’s high standards. This role requires patience, accuracy in computer input, and the ability to handle payments and inquiries with courtesy.

You will process payments, answer calls in clear English, resolve guest concerns per guidelines, and keep the front desk area organized while supporting team members on a 24/7 operation.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Ability to use a calculator for moderately complex calculations.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests and register arrivals, ensuring a smooth check-in and checkout.
• Process room charges and post to guest accounts with accuracy.
• Answer calls with clear English and relay messages as requested.
• Address guest concerns and resolve issues according to guidelines.
• Maintain a neat front desk area and assist other staff as needed.

Skills

Customer service

English ability

Data entry

Calculator skills

Interpersonal skills

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to greet guests, register arrivals, and ensure a smooth checkout while upholding the hotel’s high standards. This role requires patience, accuracy in computer input, and the ability to handle payments and inquiries with courtesy.

You will process payments, answer calls in clear English, resolve guest concerns per guidelines, and keep the front desk area organized while supporting team members on a 24/7 operation.