Guest Experience Agent – Front Desk

Hyatt Place Florence/ Downtown; Florence (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy. The role emphasizes courteous service, effective communication, and collaboration with housekeeping and maintenance to ensure guest satisfaction.

Applicants should have prior customer service or hospitality experience, proficiency with Microsoft 365, and a minimum high school diploma. We offer comprehensive benefits and a supportive team culture.

Qualifications

• Experience in customer service or guest-facing roles.
• Hospitality experience is preferred (hotels, restaurants, or similar).
• Proficient with Microsoft 365 or similar software.

Responsibilities

• Greet guests warmly and check in/check out efficiently.
• Answer inquiries and handle reservations promptly and accurately.
• Maintain a courteous, professional demeanor at all times.
• Assist other departments to ensure guest satisfaction.
• Process payments and manage front desk logs and records.

Skills

Customer service experience

Microsoft 365 proficiency

Education

High school diploma

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy. The role emphasizes courteous service, effective communication, and collaboration with housekeeping and maintenance to ensure guest satisfaction.

Applicants should have prior customer service or hospitality experience, proficiency with Microsoft 365, and a minimum high school diploma. We offer comprehensive benefits and a supportive team culture.