Guest Experience Agent — Growth & Benefits

Raines Company; Plano (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401K plan

Paid time off

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage inquiries, and handle check-in/out and reservations at our Plano, TX location. The role emphasizes professional, courteous service and accurate handling of guest information.

Candidates should have experience in customer service or hospitality and be proficient with Microsoft 365. A High School diploma or equivalent is required, with opportunities to grow within the company.

Qualifications

• Experience in customer service, frontline or guest-facing roles.
• Hospitality industry experience preferred (hotels/restaurants).
• Proficient with Microsoft 365 or similar office apps.

Responsibilities

• Greet guests courteously and handle inquiries.
• Check-in/out guests and manage reservations.
• Answer phones and respond to guest concerns promptly.
• Upsell room nights to increase occupancy and revenue.
• Coordinate with housekeeping and other departments to fulfill guest requests.

Skills

Customer service

Communication

Guest relations

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage inquiries, and handle check-in/out and reservations at our Plano, TX location. The role emphasizes professional, courteous service and accurate handling of guest information.

Candidates should have experience in customer service or hospitality and be proficient with Microsoft 365. A High School diploma or equivalent is required, with opportunities to grow within the company.