Guest Experience Specialist — Front Desk

Hilton Garden Inn Greenville; Dallas (TX); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO program

Job summary

Raines Co. is seeking a Front Desk Agent to greet guests, process reservations, and manage the check-in/out process with a courteous, efficient approach. The role emphasizes strong guest services and teamwork to support hotel operations.

The ideal candidate has prior customer service or hospitality experience, is proficient with Microsoft 365, and holds a high school diploma or GED. This on-site position offers comprehensive benefits and a collaborative work environment.

Qualifications

• Experience in customer service or guest-related roles.
• Hospitality or hotel industry experience preferred.
• Proficient with Microsoft 365 or similar software.

Responsibilities

• Greet guests with courteous service and handle check-in/out.
• Answer inquiries and process reservations efficiently.
• Use suggestive selling to increase occupancy and revenue.
• Coordinate with housekeeping and maintenance for smooth operations.
• Handle billing, payments, and cash transactions accurately.
• Maintain front desk logs and report issues promptly.

Skills

Customer service

Guest relations

Reservation handling

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to greet guests, process reservations, and manage the check-in/out process with a courteous, efficient approach. The role emphasizes strong guest services and teamwork to support hotel operations.

The ideal candidate has prior customer service or hospitality experience, is proficient with Microsoft 365, and holds a high school diploma or GED. This on-site position offers comprehensive benefits and a collaborative work environment.