Guest Experience Specialist — Front Desk (Hotel)

Holiday Inn Express & Suites - Cross Lanes, WV; Waco (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a courteous, efficient approach. The role emphasizes a friendly, professional demeanor and timely responses to inquiries to ensure guest satisfaction.

Responsibilities include using suggestive selling to boost occupancy, coordinating with housekeeping and maintenance, and ensuring accurate billing along with proper guest follow-up and security procedures.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.

Responsibilities

• Greets guests in a courteous and efficient manner.
• Handles check-in/out and reservations.
• Answers inquiries and provides hotel information.
• Resolves guest concerns with urgency and professionalism.
• Cross-sells room nights to maximize occupancy and revenue.
• Coordinates with housekeeping and other departments for guest needs.
• Maintains front desk logs and follows security procedures.
• Ensures accurate billing and processes payments for guests.

Skills

Customer service

Guest relations

Communication

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a courteous, efficient approach. The role emphasizes a friendly, professional demeanor and timely responses to inquiries to ensure guest satisfaction.

Responsibilities include using suggestive selling to boost occupancy, coordinating with housekeeping and maintenance, and ensuring accurate billing along with proper guest follow-up and security procedures.