Guest Experience Agent (Front Desk & Reservations)

Hilton-Garden-Inn-Hote; Little Rock (AR); Sur place; USD 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision benefits

401K

Generous PTO

Résumé du poste

Raines Co. is seeking a Front Desk Agent to greet guests, process check-ins/outs, answer questions, and handle reservations with professionalism. Candidates should have customer service experience and familiarity with hospitality settings. Proficiency in Microsoft 365 is preferred, and a high school diploma or GED is required.

The role emphasizes delivering outstanding guest service, coordinating with departments, and maintaining accurate records and billing for a smooth operation.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred.
• Proficient in Microsoft 365 or similar computer applications.

Responsabilités

• Greet guests courteously and efficiently; handle inquiries and reservations.
• Check-in and check-out guests and manage room assignments.
• Maintain a friendly, professional demeanor and resolve guest issues promptly.
• Assist with coordinating with other departments to meet guest needs.
• Ensure accuracy of billing; process payments and record transactions.
• Attend meetings as required.

Connaissances

Customer service

Guest relations

Telephone etiquette

Microsoft 365

Formation

High school diploma or GED

Outils

Reservation systems

Description du poste

Raines Co. is seeking a Front Desk Agent to greet guests, process check-ins/outs, answer questions, and handle reservations with professionalism. Candidates should have customer service experience and familiarity with hospitality settings. Proficiency in Microsoft 365 is preferred, and a high school diploma or GED is required.

The role emphasizes delivering outstanding guest service, coordinating with departments, and maintaining accurate records and billing for a smooth operation.