Guest Experience Lead – Front Desk

Raines Co; Little Rock (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Job summary

Raines Co. in Little Rock, AR seeks a Front Desk Agent to warmly greet guests, manage reservations, and handle check-in/check-out processes. The role emphasizes courteous service, efficiency, and clear communication to ensure guest satisfaction.

The successful candidate will have hospitality experience, strong customer service skills, and be proficient with Microsoft 365. This on-site position offers benefits and opportunities for growth within the team.

Qualifications

• Experience in customer service, front-desk or guest-related roles.
• Hospitality experience preferred.
• Proficient in Microsoft 365 or similar software.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Handle inquiries, check-in and check-out.
• Reserve rooms and manage reservations.
• Coordinate with departments to satisfy guest requests.
• Follow security procedures and ensure guest safety.
• Complete cash transactions and balance when required.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. in Little Rock, AR seeks a Front Desk Agent to warmly greet guests, manage reservations, and handle check-in/check-out processes. The role emphasizes courteous service, efficiency, and clear communication to ensure guest satisfaction.

The successful candidate will have hospitality experience, strong customer service skills, and be proficient with Microsoft 365. This on-site position offers benefits and opportunities for growth within the team.