Guest Experience Agent

Travel-Leisure-Co; Kapaa (HI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a guest services associate at our Hawaii resort to warmly greet guests, assist with arrivals, check-ins, and stay experiences. You will help guests navigate amenities, policies, nearby attractions, dining options, and directions, while coordinating with department managers for guest requests.

A high school diploma and at least one year of customer service are required. The role emphasizes a professional appearance, a cordial attitude, and the ability to manage

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Able to lift up to 50 pounds.
• Professional appearance and cordial attitude towards guests and staff.
• Able to handle the stress of a hospitality environment.

Responsibilities

• Greet and serve resort guests during their stay.
• Assist with arrivals, check-ins and stays.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.
• Provide services to the guest personally or refer requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

People oriented

Professional appearance

Stress tolerance

Teamwork

Independent work

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is seeking a guest services associate at our Hawaii resort to warmly greet guests, assist with arrivals, check-ins, and stay experiences. You will help guests navigate amenities, policies, nearby attractions, dining options, and directions, while coordinating with department managers for guest requests.

A high school diploma and at least one year of customer service are required. The role emphasizes a professional appearance, a cordial attitude, and the ability to manage