Guest Experience Host: Warm Welcome at Resort

Travel + Leisure Co.; Williamsburg (VA); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

FSA

Life & disability

Wish day PTO

401k match

Identity protection

Wellness program

Employee Assistance Program

PTO & holidays

Parental leave

Job summary

Travel + Leisure Co. is seeking a guest services associate to greet guests, assist with check-in, and ensure a memorable stay at the resort. You will coordinate with teams to make arrivals smooth and respond to guest requests with courtesy and professionalism.

The role requires a high school diploma, at least one year in customer service, ability to lift 50 pounds, and capacity to multitask in a fast-paced hospitality environment, with a friendly, people-oriented approach.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Professional appearance and cordial attitude toward guests and staff.
• Ability to handle the stress of high customer demand in a hospitality environment.
• People oriented and able to work independently or with others as needed.
• Able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay.
• Ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude toward all guests and employees.
• Provide services to the guest personally or refer requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

People skills

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is seeking a guest services associate to greet guests, assist with check-in, and ensure a memorable stay at the resort. You will coordinate with teams to make arrivals smooth and respond to guest requests with courtesy and professionalism.

The role requires a high school diploma, at least one year in customer service, ability to lift 50 pounds, and capacity to multitask in a fast-paced hospitality environment, with a friendly, people-oriented approach.