Resort Front Desk Guest Services Specialist

Travel + Leisure Co.; Lahaina (HI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests at the Hono Koa resort in Lahaina, Hawaii. You will help with registration, issue keys, and provide information about the resort and area attractions, ensuring smooth check-ins and check-outs.

Responsibilities include processing transactions, balancing cash, handling reservations, and delivering accurate room rate quotes while addressing guest inquiries promptly and professionally.

Qualifications

• Must read, write and understand English.
• 2- sentence hospitality mindset with a positive attitude.
• Ability to handle cash and follow established procedures.

Responsibilities

• Welcome guests warmly and assist with registration and checkout.
• Guide guests through registration, issue keys, and provide resort information.
• Process cash and credit card transactions according to procedures.
• Balance cash receipts and complete money handling tasks.
• Complete checkout procedures and verify guest charges and credits.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and answer inquiries.

Skills

Communication skills

English proficiency

Customer service

Cash handling

Math skills

Multitasking

Attention to detail

Computer basics

Professional appearance

Positive attitude

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests at the Hono Koa resort in Lahaina, Hawaii. You will help with registration, issue keys, and provide information about the resort and area attractions, ensuring smooth check-ins and check-outs.

Responsibilities include processing transactions, balancing cash, handling reservations, and delivering accurate room rate quotes while addressing guest inquiries promptly and professionally.