Guest Experience Specialist

Wyndham; United States; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, offer information on the resort and area attractions, provide room rate quotes, and assist with reservations.

The role emphasizes accurate cash handling, quick responses to guest inquiries, and maintaining a professional appearance in a fast-paced resort setting. Join a diverse team and contribute to memorable guest experiences while delivering hospitality with heart across every

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills in English, reading and writing.
• Able to solve problems with minimal supervision.
• Basic math skills and cash handling procedures.
• Able to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly from registration to checkout.
• Guide guests through registration, issue unit keys, and provide resort information.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier responsibilities.
• Complete check-out procedures and verify guest charges.
• Reserve and confirm reservations for individuals or groups.
• Provide room rate quotes and respond promptly to inquiries.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Attention to detail

Problem solving

English fluency

Education

High school diploma or equivalent

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout, offer information on the resort and area attractions, provide room rate quotes, and assist with reservations.

The role emphasizes accurate cash handling, quick responses to guest inquiries, and maintaining a professional appearance in a fast-paced resort setting. Join a diverse team and contribute to memorable guest experiences while delivering hospitality with heart across every