Resort Guest Services Pro — Hospitality

Travel + Leisure Co.; Princeville (HI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Job summary

Travel + Leisure Co. is hiring a Guest Services Associate in Hawaii to warmly welcome guests from registration to checkout, offer information about the resort and nearby attractions, and provide accurate room rate quotes.

You will process cash and credit card transactions, balance cash receipts, handle reservations, respond to guest inquiries, and maintain a professional appearance in a fast-paced, guest-focused environment.

Qualifications

• Excellent communication skills in English.
• Ability to solve problems with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly check-in/out service.
• Guide guests through registration, issue keys, and share local information.
• Process cash and card transactions following established procedures.
• Balance cash receipts and complete bucket checks.
• Handle reservations and provide room rate quotes.
• Respond promptly to guest inquiries and concerns.

Skills

Communication skills

English proficiency

Cash handling

Multitasking

Problem solving

Tools

Basic computer skills

Job description

Travel + Leisure Co. is hiring a Guest Services Associate in Hawaii to warmly welcome guests from registration to checkout, offer information about the resort and nearby attractions, and provide accurate room rate quotes.

You will process cash and credit card transactions, balance cash receipts, handle reservations, respond to guest inquiries, and maintain a professional appearance in a fast-paced, guest-focused environment.