Guest Experience Concierge

Travel + Leisure Co.; Hawaii; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Job summary

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests and provide information from registration to checkout. You will quote room rates, confirm reservations, and assist guests with local attractions, ensuring a memorable stay.

Responsibilities include handling cash, processing transactions, balancing receipts, and answering guest inquiries with a solution-oriented mindset. A professional appearance and excellent English communication are required.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.
• Professional appearance and a positive, can-do attitude.
• Ability to solve problems with minimal supervision.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Excellent communication

Multitasking

Attention to detail

Cash handling

Basic computer skills

Problem solving

Professional appearance

Job description

Travel + Leisure Co. in Hawaii is seeking a Guest Services Associate to warmly welcome guests and provide information from registration to checkout. You will quote room rates, confirm reservations, and assist guests with local attractions, ensuring a memorable stay.

Responsibilities include handling cash, processing transactions, balancing receipts, and answering guest inquiries with a solution-oriented mindset. A professional appearance and excellent English communication are required.