Guest Care Front Desk Agent | Service Excellence

Concord Hospitality Enterprises Co.; Florida; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Agent & Guest Care. The role centers on delivering warm, proactive guest service at the hotel front desk with a focus on ensuring a positive guest experience.

You will engage with guests, handle inquiries, and support teamwork with other departments. The position offers full-time hours with competitive wages and a comprehensive benefits package, including medical/dental/vision, life insurance, disability options, a 401K, tuition

Qualifications

• Front desk/customer service focus
• Strong communication and hospitality mindset
• Ability to handle guest concerns calmly

Responsibilities

• Assist guests efficiently and courteously at the front desk
• Post guest charges and handle payments per procedures
• Communicate with departments about guest feedback and needs
• Be knowledgeable about hotel programs and promotions
• Maintain privacy and professionalism in guest interactions

Job description

Concord Hospitality Enterprises Co. is hiring a Front Desk Agent & Guest Care. The role centers on delivering warm, proactive guest service at the hotel front desk with a focus on ensuring a positive guest experience.

You will engage with guests, handle inquiries, and support teamwork with other departments. The position offers full-time hours with competitive wages and a comprehensive benefits package, including medical/dental/vision, life insurance, disability options, a 401K, tuition