Guest Experience Associate – Front Desk

Concord Hospitality Enterprises Co.; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life insurance with Short Term andLong

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to welcome guests and deliver exceptional service at the front desk. You will manage check-ins/outs, reservations, and guest requests while handling payments and maintaining accurate records.

The role requires friendly, professional interaction, multitasking in a fast-paced hotel environment, and compliance with safety procedures. We value guests’ experiences and offer training, a supportive team, and the opportunity to grow

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication

Guest service

Multitasking

Attention to detail

Cash handling

Education

High school diploma

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to welcome guests and deliver exceptional service at the front desk. You will manage check-ins/outs, reservations, and guest requests while handling payments and maintaining accurate records.

The role requires friendly, professional interaction, multitasking in a fast-paced hotel environment, and compliance with safety procedures. We value guests’ experiences and offer training, a supportive team, and the opportunity to grow