Guest Experience Concierge - Part-Time Front Desk

Concord Hospitality Enterprises Co.; Jacksonville (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Part Time Front Desk Agent to be the hub of guest interaction and ensure an outstanding guest experience. The role emphasizes proactive, responsive and caring service within our hotel’s front desk operations.

Responsibilities include guest assistance, cash handling, program knowledge, and cross-department communication. Prior hotel experience is required, PRP experience a plus, with a 7am–3pm part-time schedule and a competitive wage.

Qualifications

• Prior hotel experience required.
• Experience with PRP preferred.

Responsibilities

• Will work 7am to 3pm on a part-time basis.
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Fully-open availability

Skills

Customer service

Communication

Job description

Concord Hospitality Enterprises Co. is seeking a Part Time Front Desk Agent to be the hub of guest interaction and ensure an outstanding guest experience. The role emphasizes proactive, responsive and caring service within our hotel’s front desk operations.

Responsibilities include guest assistance, cash handling, program knowledge, and cross-department communication. Prior hotel experience is required, PRP experience a plus, with a 7am–3pm part-time schedule and a competitive wage.