Front Desk & Guest Experience Specialist

Concord Hospitality Enterprises Co.; Woburn (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. is seeking Front Desk & Guest Care professionals to be at the hub of guest interaction, delivering hospitality with proactive, responsive service and a caring attitude.

The role emphasizes handling guest concerns with professionalism and promoting brand programs. Full-time associates enjoy a comprehensive benefits package, including medical/dental/vision plans, life and disability coverage, a 401K, tuition assistance, and discounted room rates at

Qualifications

• Assisting guests efficiently, courteously and professionally at all times.
• Be a great communicator to various departments and management on guest comments and concerns.
• Be knowledgeable of hotel brand and programs (travel programs, special offers).

Responsibilities

• Assisting guests at the front desk with courtesy and professionalism.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly to ensure timely satisfaction.
• Post guest charges and handle cash according to procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable about hotel programs and promotions.
• Respond quickly to calls and lobby visitors needing front desk assistance.
• Know hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises Co. is seeking Front Desk & Guest Care professionals to be at the hub of guest interaction, delivering hospitality with proactive, responsive service and a caring attitude.

The role emphasizes handling guest concerns with professionalism and promoting brand programs. Full-time associates enjoy a comprehensive benefits package, including medical/dental/vision plans, life and disability coverage, a 401K, tuition assistance, and discounted room rates at