Guest Experience Agent — Front Desk, Benefits & Growth

Concord Hospitality Enterprises Co.; Port Washington (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development and career

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver welcoming, attentive service and manage guest check-ins, reservations, and inquiries. You will support guests with information on hotel services, assist with requests, and maintain accurate records to ensure a smooth stay.

Ideal candidates possess strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment while upholding safety procedures and a clean lobby area.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or customer service preferred.
• Strong communication and guest service skills required.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service excellence

multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver welcoming, attentive service and manage guest check-ins, reservations, and inquiries. You will support guests with information on hotel services, assist with requests, and maintain accurate records to ensure a smooth stay.

Ideal candidates possess strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment while upholding safety procedures and a clean lobby area.