Front Desk Host — Guest Care & Hospitality Champion

Concord Hospitality Enterprises; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Vision/Dental

401K Retirement Program

Life Insurance

Disability Programs

Verizon Discount

Education Assistance Programs

Job summary

Concord Hospitality Enterprises seeks a Front Desk & Guest Care associate to welcome guests, handle check-ins and inquiries with courtesy and efficiency. This role sits at the hub of the hotel, requiring proactive, responsive, and caring service to elevate the guest experience.

Full-time position with opportunities to grow within a culture that values respect and development. Benefits include medical plans, 401K, life insurance, disability coverage, and staff discounts; strong communication with

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises seeks a Front Desk & Guest Care associate to welcome guests, handle check-ins and inquiries with courtesy and efficiency. This role sits at the hub of the hotel, requiring proactive, responsive, and caring service to elevate the guest experience.

Full-time position with opportunities to grow within a culture that values respect and development. Benefits include medical plans, 401K, life insurance, disability coverage, and staff discounts; strong communication with