Guest Experience Specialist - Front Desk

Marriott Hutchinson Island Beach Resort, Golf & Marina; Florida; Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at ConcordHotels

Training & development

Career advancement opportunities

Résumé du poste

Concord Hospitality Enterprises Co. seeks a Front Desk Agent & Guest Care professional in Florida. You will greet guests, provide outstanding service, and assist with inquiries, ensuring a seamless check-in and in-hotel experience.

The role calls for proactive and caring hospitality, with emphasis on guest satisfaction. The position offers full-time hours with competitive hourly wages and benefits. We value teamwork, integrity, and a guest-first approach in a fun, respectful workplace

Qualifications

• Customer-facing hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest concerns with professionalism.

Responsabilités

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns and ensure satisfaction.
• Handle guest charges and cash handling procedures.
• Manage guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs and promotions.
• Communicate effectively with other departments and management.

Connaissances

Hospitality service

Communication

Guest satisfaction

Description du poste

Concord Hospitality Enterprises Co. seeks a Front Desk Agent & Guest Care professional in Florida. You will greet guests, provide outstanding service, and assist with inquiries, ensuring a seamless check-in and in-hotel experience.

The role calls for proactive and caring hospitality, with emphasis on guest satisfaction. The position offers full-time hours with competitive hourly wages and benefits. We value teamwork, integrity, and a guest-first approach in a fun, respectful workplace