Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

401(k)

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care Clerk to welcome guests and ensure a warm, seamless check-in experience. You will be the hub of guest interaction, proactively assisting with requests and maintaining high hospitality standards.

As a Front Desk Clerk, you will manage guest inquiries, resolve issues promptly, and communicate effectively with various hotel departments while upholding Concord’s service standards and brand programs.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong communicator with guest-focused mindset.
• Able to handle requests and issues promptly and professionally.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly address guest concerns to ensure satisfaction.
• Handle guest messages and phone calls with professionalism.
• Be knowledgeable about hotel programs and services.

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care Clerk to welcome guests and ensure a warm, seamless check-in experience. You will be the hub of guest interaction, proactively assisting with requests and maintaining high hospitality standards.

As a Front Desk Clerk, you will manage guest inquiries, resolve issues promptly, and communicate effectively with various hotel departments while upholding Concord’s service standards and brand programs.