Front Desk & Guest Experience Associate

Concord Hospitality Enterprises Co.; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans insurances

Life insurance & disability options

401k with Company Match

Tuition assistance

Discounted room rates at Concord–owned

Training & development and career...

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver exceptional guest service and ensure a welcoming experience throughout the stay. You will check guests in/out, manage reservations, handle requests, and provide information on hotel services while maintaining accurate records.

The role requires strong communication, multitasking ability, and basic computer/cash-handling skills. A flexible schedule including evenings, weekends, and holidays is expected to support a 24/7

Qualifications

• High school diploma or equivalent required or preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Basic computer skills

Professional service

Reliability

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver exceptional guest service and ensure a welcoming experience throughout the stay. You will check guests in/out, manage reservations, handle requests, and provide information on hotel services while maintaining accurate records.

The role requires strong communication, multitasking ability, and basic computer/cash-handling skills. A flexible schedule including evenings, weekends, and holidays is expected to support a 24/7